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Training Programs

Customer Service Training Programs

Participants learn to have more effective engagement with customers.

Customer Service: Creating Relationships That Matter

by Kari Knutson, MA

Effective customer service in any line of work comes from engaging with an organization's customers in an authentic way. Building relationships is at the heart of engagement and leading-edge organizations understand that superior customer service increases brand loyalty, organizational growth, and the likelihood of meeting financial objectives.

In this presentation participants will learn how to create personalized, responsive relationships, take ownership and responsibility for their words and actions, and utilize the power of intention to have more effective engagement with customers.

We will address a number of common issues in this presentation including: how to improve communication, tips to enhance relationships through using emotional intelligence, utilizing your natural abilities and talents in more authentic ways, ideas for handling conflict and difficult customer interactions, tools to combat stress, burnout, and compassion fatigue, and best practices to increase customer engagement.

Participants will leave with practical ideas that they can take back and start using immediately.

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