We bring our customer service training programs to your organization based on your group’s specific professional development needs.
In our customer service training programs, participants learn to have more effective engagement with customers.
Click on each title to view details.
Delivered by Kelli Oberndorf, MHA, CPC, CPF
Every company that is client/customer facing wants to deliver exceptional customer service and ensure each customer is happy when working with your organization. However, conflict with customers can derail goals, productivity, and team morale, and impact your reputation. Understanding the dynamics of customer conflict, how to communicate with upset customers, and find practical resolution can get projects back on track can improve both the customer and team experience.
In this training, we will dive into conflict resolution strategies by giving your team practical tools that will help them:
- Identify customer issues;
- Address the issues in a positive, productive, and professional way;
- And shift from a Problem-Oriented perspective to a Solution-Oriented one!
Delivery
In-person or virtual for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours to half day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Delivered by Chalice Springfield
Difficult clients don’t have to derail success. This interactive training provides the skills and strategies needed to turn tough conversations into positive outcomes. Participants learn how to set boundaries, manage conflict, and build stronger client relationships through emotional intelligence and active listening. Through real-world scenarios and role-playing exercises, participants will gain confidence in handling tough situations with professionalism and ease. Ideal for sales teams, customer service professionals, and client-facing roles — transform challenges into opportunities for growth!
Course Objectives
Upon completion of this program, participants will be able to:
- Recognize common challenges when working with difficult clients
- Apply emotional intelligence to navigate tough client interactions
- Use active listening techniques to de-escalate conflict and build rapport
- Set clear, respectful boundaries to maintain professional relationships
- Manage conflict with confidence and professionalism
- Transform challenging conversations into opportunities for trust and growth
- Strengthen client relationships through effective communication strategies
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.