We bring our conflict resolution training programs to your organization based on your group’s specific conflict management needs.
Conflict can be useful in understanding the dynamics of those we regularly interact with, but when it continues unresolved, individuals can learn how to implement practical conflict resolution strategies to help form a more cohesive, productive workplace.
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Conflict is inevitable in the workplace. Competing priorities, interpersonal issues, and chaotic work environments can derail a team and send them spiraling into retention issues, passive-aggressive behavior, and unhealthy communication.
During this Conflict Resolution training session, leaders learn how to run an effective meeting and create a new way of operating on their team.
Course Objectives
Upon completion of this program, participants will be able to:
- Give every member of their team a voice
- Ask for commitments from each employee to make the team better
- Recognize and effectively apply the Five Modes of Conflict Resolution
- Create a new Operating Agreement that the manager can use in their daily management of their team
Team dynamics can be challenging even for the most experienced managers. Organizations that invest in improving team dynamics have more productive and profitable departments, higher employee satisfaction and retention, and improved company culture.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Half day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Every company that is client/customer facing wants to deliver exceptional customer service and ensure each customer is happy when working with your organization. However, conflict with customers can derail goals, productivity, and team morale, and impact your reputation. Understanding the dynamics of customer conflict, learning how to communicate with upset customers, and finding practical resolution can get projects back on track to improve both the customer and team experience.
In this training, we dive into conflict resolution strategies by giving your team practical tools that help them:
- Identify customer issues
- Address the issues in a positive, productive, and professional way
- And shift from a Problem-Oriented perspective to a Solution-Oriented one!
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours to half day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Difficult clients don’t have to derail success. This interactive training provides the skills and strategies needed to turn tough conversations into positive outcomes. Participants learn how to set boundaries, manage conflict, and build stronger client relationships through emotional intelligence and active listening. Through real-world scenarios and role-playing exercises, participants will gain confidence in handling tough situations with professionalism and ease. Ideal for sales teams, customer service professionals, and client-facing roles — transform challenges into opportunities for growth!
Course Objectives
Upon completion of this program, participants will be able to:
- Recognize common challenges when working with difficult clients
- Apply emotional intelligence to navigate tough client interactions
- Use active listening techniques to de-escalate conflict and build rapport
- Set clear, respectful boundaries to maintain professional relationships
- Manage conflict with confidence and professionalism
- Transform challenging conversations into opportunities for trust and growth
- Strengthen client relationships through effective communication strategies
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Historically, the word “conflict” has negative connotations, including some seeing conflict as intimidating and uncomfortable interaction. Our outlook on conflict impacts how we address conflict, including avoidance, dialogue, or aggressive communication.
This module will present a different perspective of conflict, including viewing it to achieve shared desired results, despite difference in opinions, limited resources and managing pressures. In addition, part of the role of a leader is to help others resolve conflicts in a professional manner to achieve a desired outcome. During the course we will share prior experiences, work through relevant scenarios, roleplay conversations and create a plan to address or facilitate resolving an existing conflict.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours to half day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.