We bring our communication skills training programs to your organization based on your group’s specific professional development needs.
In our communication skills training programs, employees develop the necessary skills to improve their verbal and nonverbal communication and interactions with others.
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Communication is an essential competency for any organization, and the quality of communication practices has a direct impact on organizational success, customer satisfaction and employee engagement and retention. It’s also the most common breakdown in organizations and creates significant qualitative and financial detriments. It is especially essential to be skilled in and demonstrate effective communication techniques.
This communication skills workshop includes an overview of essential elements, recommended process, guidance to match most appropriate method to circumstance, and opportunities for practicing techniques for further skill development.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours to half day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Clear communication is a skill, not a personality trait — and like any skill, it can be built. This workshop focuses on three everyday challenges: getting your point across without over-explaining, giving feedback that lands without putting people on the defensive, and navigating conversations where tone matters as much as content. Participants work through live scenarios pulled from common workplace situations and leave with a short set of techniques they can put to use the same day.
Participants will learn how to:
- Identify their communication style using the What’s My Communication Style? assessment and adapt it to others.
- Recognize and manage communication triggers that can lead to misunderstanding or conflict.
- Strengthen emotional self-awareness and emotional expression in workplace interactions.
- Apply active listening techniques to improve clarity and connection.
- Use practical communication strategies to enhance collaboration and reduce friction.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Workplace culture is shaped not by large initiatives alone, but by everyday interactions. How people communicate, respond to one another, and show respect in routine moments directly impacts engagement, collaboration, productivity, and overall organizational success.
This interactive workshop helps participants strengthen the behaviors and mindsets that contribute to a respectful, inclusive, and positive work environment. Participants will explore the role of civility, professionalism, and personal accountability in shaping workplace culture, while developing practical strategies for communicating respectfully, managing difficult interactions, and building stronger relationships across teams and roles.
Through reflection, discussion, and real-world application, participants will learn how small, intentional behaviors can significantly improve trust, morale, and workplace effectiveness.
Participants will learn how to:
- Understand the impact of civility and respect on workplace culture and performance.
- Demonstrate professional behavior that supports positive working relationships.
- Communicate with respect and professionalism across a variety of workplace situations.
- Navigate challenging interactions with patience, clarity, and composure.
- Build stronger relationships through consistent, respectful engagement.
- Foster an inclusive environment that supports dignity, collaboration, and trust.
- Use technology and communication tools appropriately to support professionalism.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
In this half-day workshop, your team will develop an understanding of how to cultivate curiosity within the workplace by asking questions, understanding one another, and leading with curiosity during conflict.
Topics include:
- Asking open-ended questions
- Listening to understand, rather than respond
- Communicating and resolving conflicts by leading with curiosity
Delivery
In-person or virtual for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Half day (three hours).
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
Effective feedback fuels high-performing teams. In this hands-on workshop, participants will develop essential feedback skills to boost collaboration, accountability, and continuous improvement in the workplace. Participants learn how to create a feedback culture that drives engagement and professional growth. They will practice giving and receiving feedback that is actionable, constructive, and inspires trust. Perfect for managers, team leaders, and organizations looking to enhance communication.
Course Objectives
Upon completion of this program, participants will be able to:
- Explain the importance of feedback in building high-performing teams
- Develop skills to give feedback that is clear, actionable, and constructive
- Receive feedback with openness and professionalism
- Foster a feedback-rich culture that supports engagement and growth
- Use feedback to enhance collaboration, accountability, and team performance
- Build trust through honest and respectful communication
- Apply practical feedback techniques to real workplace scenarios
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
This inclusive course is designed to help all members of an organization address issues of gender that can arise in the workplace. The session focuses primarily upon written communication, including the use of pronouns, stereotypical male and female communication styles and their implications, and ways to promote and support all employees regardless of gender. Shannon includes practical suggestions to promote positive gender consciousnesses within the workplace.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Adjustable from 30 minutes to 2 hours.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
People communicate in different ways based on personality, experience, and preference. In diverse, fast-paced workplaces, understanding and adapting to these differences is essential for building strong relationships, reducing misunderstandings, and improving collaboration.
This interactive workshop helps participants recognize and navigate differences in communication styles to improve clarity, connection, and effectiveness at work. Participants will explore their own communication tendencies, develop greater awareness of how others may interpret their messages, and learn practical strategies for adapting their approach to strengthen understanding and reduce friction in everyday interactions.
Through reflection, discussion, and practical application, participants will build the skills needed to communicate more effectively across diverse teams and working relationships.
Participants will learn how to:
- Recognize different communication styles and their impact on workplace interactions.
- Adapt communication approaches to improve clarity, connection, and collaboration.
- Strengthen emotional awareness and self-expression in professional settings.
- Apply active listening, empathy, and balanced communication techniques.
- Use practical strategies to reduce misunderstandings and improve teamwork.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.
In today’s matrixed and cross-functional organizations, success depends less on formal authority and more on the ability to build trust, gain alignment, and positively influence others. As traditional hierarchies continue to evolve, personal influence has become one of the most critical leadership capabilities at every level of the organization.
This interactive workshop helps participants strengthen their ability to influence others effectively, even without formal authority. Using practical frameworks, self-reflection, and experiential learning, participants will explore how communication style, emotional intelligence, and relationship-building directly impact their ability to gain trust and inspire action.
Through discussion, case application, and skill practice, participants will develop a more intentional and effective approach to influencing outcomes, strengthening relationships, and driving collaboration across teams.
Participants will learn how to:
- Understand the difference between positional power and personal influence in modern organizations.
- Identify personal influence strengths and opportunities using self-assessment.
- Build trust and credibility through intentional communication and behavior.
- Strengthen emotional self-awareness to improve interpersonal effectiveness.
- Apply active listening and empathy to increase connection and alignment.
- Recognize and manage triggers that can negatively impact influence and relationships.
Delivery
In-person or live webinar for your organization’s group.
Suitable for:
Groups of 5 – 25 participants. Larger groups can be accommodated.
Length
Two hours, half day, or full day.
Location
If delivered in person, the training will be held at your site or a venue rented by your organization.