Training Programs

Conflict Resolution Training Programs

Conflict can be useful in understanding the dynamics of individual team members, but when it continues unresolved, teams can learn how to implement practical conflict resolution strategies to help form a more cohesive, productive workplace.

Conflict Resolution: Getting to Collaboration

by David D. Knapp, PhD

Conflict in the workplace is inevitable; however, that is not necessarily a bad thing. If handled correctly, workplace conflict actually can lead to better decisions and stronger relationships among co-workers. Unfortunately, most conflict is NOT handled correctly, which is where this training comes in. Specifically, this highly interactive session uses the results of the Thomas-Kilmann Conflict Mode Instrument to teach participants practical conflict resolution skills that can be applied immediately.

Course Objectives:

Upon completion of this program, participants will be able to:

  • Identify the underlying sources of conflict and the patterns of conflict behaviors that create and worsen most workplace conflicts
  • Leverage your individual conflict-resolution style strengths, while compensating for your individual conflict-resolution style weaknesses, as identified by the Thomas-Kilmann Conflict Mode Instrument
  • Recognize and effectively apply the Five Modes of Conflict Resolution
  • Apply specific conflict-resolution tips and techniques to more effectively resolve workplace conflict

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Conflict Resolution Strategies

by Kari Knutson, MA

Many people dislike the thought of dealing with conflict and do anything they can to avoid it. However, conflict is quite common and is hard to avoid as it is a natural byproduct of engaging with other people, their ideas, and their needs in an authentic way. Instead of fearing conflict, participants can learn the skills that will help them see conflict for what it is, an opportunity to solve a problem.

Learning conflict resolution strategies can help participants to recognize their role in conflict, acknowledge and even appreciate differences in values and perspectives, focus on mutual interests, improve listening skills, and solve problems.

Another important aspect of learning about conflict is how it differs from bullying. Conflict is NOT bullying and knowing the difference between the two and having the skills and resources to address both effectively are imperative to creating a positive and safe environment.

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Dealing With Difficult People

by Kari Knutson, MA

Dealing with difficult people is something that most of us face at one point or another. An interaction with a co-worker, supervisor, or customer just isn’t going as smoothly as it could be, someone in our circle of family or friends is making things difficult, we find it hard to communicate effectively or keep our emotions in check, we become frustrated or outright angry. Sometimes it’s a one-time conversation; other situations evolve into a pattern of dysfunctional behaviors and communication that seems next to impossible to break out of.

This practical, hands-on session addresses the dynamics that come into play when personal or professional interactions are difficult. It will focus on how to manage a variety of difficult relationships, mitigate conflict, and intentionally create work cultures where people can be successful.

Participants will be able to identify and describe the seven types of difficult people, demonstrate ways to mitigate and reduce conflict, give examples of how to create a supportive work culture, and compare different techniques to improve communication. Participants will also leave with tips and strategies to reduce conflict and build stronger, more effective relationships.

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Productive Conflict

by Christine Kopec, MA

Workplace conflict is inevitable. Everything DiSC® Productive Conflict helps learners improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self-awareness around conflict behaviors, Everything DiSC Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.

With Productive Conflict, learners will:

  • Explore the destructive and productive conflict behaviors of each DiSC® style
  • Understand how to manage their response to conflict situations
  • Discover communication strategies when engaging in productive conflict with colleagues

The Profile:

The 22-page Everything DiSC® Productive Conflict Profile provides an in-depth report that highlights techniques to improve self-awareness around conflict behaviors.

Key features:

  • Customizable: Online tailoring options make it easy to remove or rearrange pages, customize the Profile title, or print select sections
  • Existing Data: If learners have existing data from a previous DiSC® assessment, that data can be used with the Everything DiSC Productive Conflict Profile
  • Your DiSC Style in Conflict: The Profile contains highly personalized information that is specific to a participant’s responses to the assessment and to their corresponding DiSC style
  • Why do I do This?: Learners discover the reasons behind destructive responses to conflict. This valuable information can also relate to conflict in non-work settings
  • Changing Your Response: With strategies to curb destructive responses, learners discover how to step back and reframe productive responses to conflict situations.tions

Learners gain unlimited access to MyEverythingDiSC®, the mobile-friendly, interactive learning portal that provides on-demand insights about DiSC and strategies for applying DiSC to real work situations.

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