LOADING...

Training Programs

Interpersonal Skills Training Programs

Employees develop skills to improve their verbal communication and interactions and with others.

Communication Skills for Professionals

by David D. Knapp, PhD

According to research, engaging in effective communication and building strong workplace relationships are both critical for career success. That is especially true for professionals in today’s work environment, where more and more work is completed by matrixed, cross-functional teams that must communicate effectively to succeed.

To that end, this highly interactive and entertaining course will help participants improve their workplace communication skills. Through self-analysis, case studies, and group exercises, participants will learn immediately applicable communication skills that will help them build stronger, more productive workplace relationships.

Course Objectives:

Upon completion of this program, participants will be able to:

  • Leverage their individual workplace communication strengths, while compensating for their individual workplace communication weaknesses as identified by the What’s My Communication Style? assessment
  • Identify and overcome triggers that can lead to workplace conflict
  • Demonstrate high levels of emotional self-awareness and self-expression
  • Apply a number of communication tips and techniques designed to improve interpersonal workplace relationships
  • Engage in active-listening skills
  • Implement the “One Issue” approach to building stronger workplace relationships

Request This Training

Back to Top ↑

Handling Difficult Conversations

by Christine Kopec, MA

Difficult conversations are a reality in today’s workplace. Knowing how to face, plan for, and navigate these challenging conversations is crucial. This course is designed for all levels of the workforce who face a variety of difficult conversations.

Sample “difficult conversations” include (but are not limited to):

  • Giving feedback on inappropriate behavior or results
  • Expressing a different opinion
  • Delivering bad news (i.e., project delays, budget constraints, personnel changes)
  • Performance management
  • Asking for help and/or additional resources
  • Negotiating (for anything)
  • Addressing bullying behavior
  • Reviewing technical issues/challenges
  • Communicating with a Subject Matter Expert who “knows it all”
  • Speaking with a manager when you have no authority

Key learning objectives:

  • Explore the various types of conversations that are often challenging
  • Understand what makes a conversation difficult
  • Learn a process to plan the best approach when faced with delivering a difficult message
  • Learn how to prepare for a challenging conversation
  • Explore what to do when a conversation turns difficult
  • Recognize the importance of demonstrating awareness of self, the needs of others, and the impact of your behavior when engaged in a difficult conversation

Request This Training

Back to Top ↑

Imposter Syndrome

by Kari Knutson, MA

Have you ever achieved something that others would definitively view as a success but despite the outward appearance of your achievement there is a voice in your head that says you don’t deserve that success? That somehow your success is more about luck, timing, or fooling others than it is about your own skill set, intellect, and competence? Do you secretly fear that perhaps others will “find out” that you didn’t really earn the success and eventually expose you for the fraud you are?

There is a label for that! It’s called Imposter Syndrome and it’s a psychological phenomenon that reflects a misguided belief that you are inadequate even though there is hard evidence to show that you are skilled and that your success is a result of your competence and hard work.

In this session we unpack the psychology of Imposter Syndrome from different angles and participants leave with skills and ideas that help them get past fraud to fabulous!

Request This Training

Back to Top ↑

Increasing Your Personal Influence

by David D. Knapp, PhD

As more and more organizations move from traditional hierarchical structures to crossfunctional, matrixed structures, the importance of building personal influence in the workplace has increased – while the significance of traditional position power has steadily decreased. To that end, this highly interactive half-day session is designed either as a stand-alone course or as a complementary session to our Leader as Storyteller training. Using the fable of “The Sun & Wind” as its foundation – and self-analysis, case studies, and group exercises as its means – this session will help participants learn the necessary skills to successfully build and effectively apply their personal influence in the workplace.

Course Objectives:

Upon completion of this program, participants will be able to:

  • Understand the key differences between traditional position power and personal
  • Recognize the indicators of power and influence in their organizations
  • Build and apply the five components of Personal P.O.W.E.R.™ in their day-to-day interactions with others
  • Avoid losing personal influence through the actions of themselves and others
  • Apply effective influence strategies, techniques, and tactics

Request This Training

Back to Top ↑

Negotation Skills

by David D. Knapp, PhD

As the world becomes more complex, the ability to negotiate effectively is no longer a luxury – it is a necessity. Consequently, individuals at all levels of their organizations must be able to engage in principled negotiations that lead to win-win agreements, while effectively balancing the engaged parties’ dual concerns of relationship and outcome. To that end, this highly interactive session introduces participants to best practices in the field of negotiation skills – then gives them ample opportunity to apply those best practices during focused role plays and case studies.

Course Objectives:

Upon completion of this program, participants will be able to:

  • Understand the key differences between positional bargaining and principled negotiation
  • Recognize the importance of both developing a strong BATNA (Best Alternative To a Negotiated Agreement) and accurately identifying the other party’s BATNA
  • Leverage your individual negotiation style strengths, while compensating for your individual negotiation style weaknesses, as identified by the Negotiating Style Profile assessment
  • Apply proven negotiation strategies and techniques
  • Engage in effective communication skills during negotiations – including dealing more effectively with impasse

Request This Training

Back to Top ↑

Soft Skills

by Kari Knutson, MA

“Soft skills” are personal attributes that enable you to interact effectively with other people. These skills do not require extensive study or a technical knowledge base but they are vital to successful relationships; they include verbal and non-verbal communication skills, attitude, emotional intelligence, and social skills.

Developing your soft skills involves actively thinking about how you engage with others. It also involves intention. How do you want to make people feel? What are you doing with your verbal and nonverbal communication (tone, body language, eye contact, proximity, active listening) that either make people feel safe or encouraged to connect with you or push them away? How are you being intentional in your interactions with others?

In the age of increased automation, our ability to communicate with each other face to face is even more critical to our success. In this presentation you will learn how soft skills can help you be more successful in your relationships by actively connecting with others in more authentic and meaningful ways.

Request This Training

Back to Top ↑