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Training Programs

Interpersonal Skills Training Programs

Employees develop skills to improve their verbal communication and interactions and with others.

Handling Difficult Conversations

by Christine Kopec, MA

Difficult conversations are a reality in today’s workplace. Knowing how to face, plan for, and navigate these challenging conversations is crucial. This course is designed for all levels of the workforce who face a variety of difficult conversations.

Sample “difficult conversations” include (but are not limited to):

  • Giving feedback on inappropriate behavior or results
  • Expressing a different opinion
  • Delivering bad news (i.e., project delays, budget constraints, personnel changes)
  • Performance management
  • Asking for help and/or additional resources
  • Negotiating (for anything)
  • Addressing bullying behavior
  • Reviewing technical issues/challenges
  • Communicating with a Subject Matter Expert who “knows it all”
  • Speaking with a manager when you have no authority

Key learning objectives:

  • Explore the various types of conversations that are often challenging
  • Understand what makes a conversation difficult
  • Learn a process to plan the best approach when faced with delivering a difficult message
  • Learn how to prepare for a challenging conversation
  • Explore what to do when a conversation turns difficult
  • Recognize the importance of demonstrating awareness of self, the needs of others, and the impact of your behavior when engaged in a difficult conversation

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Imposter Syndrome

by Kari Knutson, MA

Have you ever achieved something that others would definitively view as a success but despite the outward appearance of your achievement there is a voice in your head that says you don’t deserve that success? That somehow your success is more about luck, timing, or fooling others than it is about your own skill set, intellect, and competence? Do you secretly fear that perhaps others will “find out” that you didn’t really earn the success and eventually expose you for the fraud you are?

There is a label for that! It’s called Imposter Syndrome and it’s a psychological phenomenon that reflects a misguided belief that you are inadequate even though there is hard evidence to show that you are skilled and that your success is a result of your competence and hard work.

In this session we unpack the psychology of Imposter Syndrome from different angles and participants leave with skills and ideas that help them get past fraud to fabulous!

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Influencing Without Authority

by Christine Kopec, MA

Beyond effective communication, the skill of influence involves motivating other people to action – regardless of one’s positional authority within an organization. “Selling” an idea is not the same as gaining “buy-in.” Influence that drives action requires knowledge, training, an ability to communicate effectively, and an understanding of people.

Key learning objectives:

  • Explore the key differences between communication, persuasion, and influence
  • Identify your “map” of the world with the STCI Circle of Influence® process
  • Determine your communication preference: visual, auditory, kinesthetic, digital
  • Practice the importance of building rapport to create influence
  • Create your Preferred Communication Style with 7 Personal Behavioral Sub-Routines & Motivations
  • Apply the proprietary STCI 7-Step Communication Process®
  • Create a plan for influencing at work

Format:

Two-day onsite training session

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Master the Art of Difficult Conversations to Drive Your Success

by Denise Liebetrau, MBA

Have you ever hesitated before having a difficult but necessary conversation with an employee, coworker, or boss? Do you put these conversations off for too long? Have you ever started one of these conversations only to have it spiral out of control? Whether the conversation has to happen in your personal or professional life, mastering the art of difficult conversations is critical to your success. Learn how to not hesitate, plan your conversation, and talk with confidence about pay, performance, expectations, and other workplace topics. And mastery at work leads to mastery at home. This skill set can be used when you talk to your spouse, partner, kids, mom, dad and friends about the topics you've been avoiding.

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Negotation Skills

by David D. Knapp, PhD

As the world becomes more complex, the ability to negotiate effectively is no longer a luxury – it is a necessity. Consequently, individuals at all levels of their organizations must be able to engage in principled negotiations that lead to win-win agreements, while effectively balancing the engaged parties’ dual concerns of relationship and outcome. To that end, this highly interactive session introduces participants to best practices in the field of negotiation skills – then gives them ample opportunity to apply those best practices during focused role plays and case studies.

Course Objectives:

Upon completion of this program, participants will be able to:

  • Understand the key differences between positional bargaining and principled negotiation
  • Recognize the importance of both developing a strong BATNA (Best Alternative To a Negotiated Agreement) and accurately identifying the other party’s BATNA
  • Leverage your individual negotiation style strengths, while compensating for your individual negotiation style weaknesses, as identified by the Negotiating Style Profile assessment
  • Apply proven negotiation strategies and techniques
  • Engage in effective communication skills during negotiations – including dealing more effectively with impasse

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Soft Skills

by Kari Knutson, MA

“Soft skills” are personal attributes that enable you to interact effectively with other people. These skills do not require extensive study or a technical knowledge base but they are vital to successful relationships; they include verbal and non-verbal communication skills, attitude, emotional intelligence, and social skills.

Developing your soft skills involves actively thinking about how you engage with others. It also involves intention. How do you want to make people feel? What are you doing with your verbal and nonverbal communication (tone, body language, eye contact, proximity, active listening) that either make people feel safe or encouraged to connect with you or push them away? How are you being intentional in your interactions with others?

In the age of increased automation, our ability to communicate with each other face to face is even more critical to our success. In this presentation you will learn how soft skills can help you be more successful in your relationships by actively connecting with others in more authentic and meaningful ways.

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